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RETURNS / EXCHANGES

Please shop with confidence as we offer a 14 day no hassle returns policy.

We want you to be thrilled with each and every purchase, but if something goes wrong along the way and you need to return or exchange your product you may return it within 14 days for a refund if not completely satisfied.

Please notify us by emailing info@theapothecaryboys.com with your unique order number. Items being returned must be in their original packaging, including the shipping receipt and must contain at least 90% of the original volume of product.

Upon receipt of the item we will issue a refund minus return postage costs within 7 days, via the same method of payment.

As the goods are your responsibility until they reach us, we advise that you check that the item is properly addressed and adequately packaged. We also recommend that you obtain proof of postage when returning goods as we cannot be held responsible for goods lost in transit.

Return address:
The Apothecary Boys, 353-10 Capreol Court, Toronto, Ontario, Canada, M5V 4B3

Damaged Items

At The Apothecary Boys we take great care with each and every customer order – all items are wrapped by hand and carefully packaged before they leave us to ensure that they reach you in perfect condition.

However, in the unlikely event that you do receive an item that is damaged, please notify us via e-mail at info@theapothecaryboys.com with your uniqe order number within 48 hours of receipt stating the nature of the damage.

We will offer an exchange (if available) or a full refund upon receipt of the returned item, including return postage costs, up to the value of the original outward postage.

Refunds and replacements will not be issued for items sent back without first informing us of your intention to do so and stating the reason for the return. Item’s being returned that are dammaged or otherwise unusable must be accompanied by photographic evidence. Items being returned must be in their original packaging including the shipping receipt.

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